PRODUCT EXCHANGE OR MERCHANDISE CREDIT ONLY
You can exchange any product purchased through our website or at an event as long as it is within 14 days of receipt or purchase. However, we understand there may be extenuating circumstances where you have exceeded 14 day. If that is the case, simply contact us at prior to exchanging to receive an Exchange Authorization. Gifts received during the December Holidays are eligible for exchange until January 15 following the preceding year.
Your item/s must be unused and in the same condition as you received it.
To complete your exchange, please mail your item/s to:
Colada Co. - Exchange
19211 Dearborn Street,
Northridge, CA 91324
Please include your return address, contact information, and a note or a copy of any correspondence, e.g. email, regarding the exchange.
Once your return is received, we will notify you of the status of your exchange.
You can email us at firstname.lastname@example.org or you call call us at (818) 280-3183.
**There are certain situations where exchanges are not granted (if applicable)
1. Any item not in its original condition or is damaged for reasons not due to our error.
2. Any item that is returned more than 14 days after delivery unless prior authorization is received.
3. Clearance items - ALL CLEARANCE ITEMS ARE EXCLUDED. Only regular priced items may be exchanged. CLEARANCE items are considered FINAL SALE.
If there was an error with your order or an item was received damaged, we will provide the exchange return postage, otherwise you are responsible for paying for your own shipping costs for returning your item/s.